Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
About us
APPLIANCE SOURCE is a trading name of Kitchens Collection Ltd, which is registered in England and Wales under company number 04135435. The registered company address is Units 12 to 14, Mortimer's Industrial Estate, Romsey Road, Ower, Romsey, Hampshire, SO51 6AF. Our VAT number is 777 300 620. If you need to contact us, please ring 02380 580 238 or email sales@appliance-source.co.uk.
Payment
Payment can be made by credit or debit card online. Upon acceptance of your order, we will debit your payment card with the full value of the order prior to despatch. All goods remain the property of Appliance Source until paid for in full. The contract is formed once the items have been despatched or 72 hours have passed.
Pricing
All quoted prices are in UK sterling and include V.A.T. at the rate of 20%. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. The contract is formed once the items have been despatched or 72 hours have passed.
Delivery and Returns
Free Delivery Information
*Free delivery applies to the majority of orders, however to some areas, orders below the value of £800 will be subject to a delivery charge of up to £57.00 .
Where this is applicable a customer will be emailed prior to the order being processed.
A customer will then have the option to continue with the order on payment of the delivery charge or to cancel the order. For cancelled orders a same day refund within our working hours would be issued against the customers payment card
Delivery Time Frames and Procedures
As a guideline only, the majority of items are delivered within seven to ten working days following your email order confirmation. A specific delivery date will be provided prior to delivery.
Please note that most deliveries are on a pallet, which will be left with you at the time of delivery.
Please note that if an item is out of stock, we will advise via email and the order may be cancelled if you wish following written confirmation.
We do not accept any liability for costs involved with delayed deliveries. We will advise on any extended delivery dates by email or telephone.
Deliveries will be made by carrier or a dedicated delivery lorry. We cannot give specific times for delivery.
Delivery charges are based on a kerbside one-man delivery only. All goods should be checked thoroughly for damage and delivery notes signed accordingly. If it is not possible to check the goods while the delivery driver is present then any despatch notes should be signed "goods unchecked, as driver could not wait"
Any damaged or faulty goods should be reported within 48 hours of delivery.
Re-delivery costs may apply if a pre-arranged delivery date is missed by the customer. This would be advised of by email and will need to be agreed by the customer prior to a second delivery being made.
We strongly advise that you do not book plumbers/tradesmen until your goods have arrived and have been checked, we are not liable for any tradesmen costs, consequential loss or compensation in any way.
Cancellations
If you are a retail customer you have the right to cancel your order within 14 calendar days of receiving the goods, we request that the goods and packaging are in a perfect condition and unopened. Judgement on the condition of goods and packaging will be at the sole discretion of Appliance Source.
Following your cancellation request and providing it is within the 14 calendar day cancellation period, you can arrange return of the goods or we will organise collection of your goods and advise you of a collection date. Any applicable collection charge would be advised of prior to collection.
All cancellation requests must be made in writing. The 14 calendar day cancellation rule only applies to retail sales for private individuals and does not apply to companies or businesses. Any due refund would be made within 14 days. Further administration charges may be applicable.
Please note that if an item is being collected or delivered by our DPD carrier service and the collection or delivery is missed or fails there will be a £9.60 failed charge taken from your refund.
Post Codes
Non-standard area postcodes will also be subject to an additional charge and this will be shown at the checkout once your delivery postcode in entered.
Any additional charges for out of area postcodes are shown prior to any payment details being taken and you will still have the option to abandon the checkout at this stage if you wish.
The postcodes that currently fall outside of our standard areas are listed below*
AB, BT, D, DD, DG, EH, EX, FK, G, GY, HS, IM, IV, JE, KA, KW, KY, ML, PA, PH, PL, TA, TD, TR, TQ and ZE
*Please note we reserve the right to amend and update this list in accordance with carriage cost charges.
Failed Delivery Charges
If your delivery fails due to no one being at the property on the day we have advised, if delivery is refused or if you cancel the order after it has been shipped there will be a failed delivery charge de-ducted from your refund. This charge could be up to £100.00.
Re-delivery Charges
If we attempt your delivery on the specified delivery day and no one is at home a re-delivery charge will be advised. This charge could be up to £100.00. We will only re-deliver once you have confirmed you are happy with the charge.
Collection Charges
Bosch/Neff/Rangemaster/Siemens/Samsung – Up to £400.00
Elica - Up to £360.00
Caple - Up to £600.00
Failed Collection Charges
If your collction fails due to no one being at the property on the day we have advised or if collection is refused or cancelled on the pre-arranged day there will be a failed collection charge de-ducted from your refund or applied to your order . This charge could be up to £100.00.
Recycling
You can now recycle your old electricals with us; if you’re buying a new electrical item, we will recycle your old one for free.
Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us. Simply return your old item to our registered address and we will dispose of it for you.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take‐back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like‐for‐like basis.
Additionally, where store space allocated to electricals is over 400m², distributors must offer free take back for all small electricals or they must support the national network of WEEE recycling centres established by local authorities.
Product Description
While every effort has been taken to provide accurate pictures and product information on this site we cannot guarantee that colours and finishes will be exactly as seen on the site. Due to variations in colour preferences and set-up on computer monitors there may be a slight variation when displayed on different devices. Dimensions should be taken as approximate and should be checked with the manufacturer for accuracy. We do not make any guarantee's regarding a products suitability for use.
Data Protection & Privacy Policy
We comply with all data protection laws applicable to United Kingdom businesses. No customer information will be knowingly given to third parties unless it is required to process your order. Please see Privicy and Security section on the website for further information.
Security
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.
Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
Guarantees
All products supplied are subject to manufacturer's guarantees. With the statutory minimum guarantee of 12 months. Please note that all warranties only cover domestic use, all products being correctly installed and products not being subject to misuse.
Governing Law
English law shall govern all contracts formed between us for the purchase of items from this Web Site and any dispute shall be subject to the jurisdiction of the English Courts. If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Copyright
All Information and images contained within this website and information provided by the seller remains the Intellectual Property of Appliance Source. Any use of trademarks, images and literature, contained within this website, will require the written permission of Appliance Source.
PLEASE NOTE TERMS AND CONDITION ARE SUBJECT TO CHANGE. TO ENSURE THAT YOU HAVE A COPY OF THE CURRENT TERMS AND CONDITIONS AS APPLIED TO YOUR ORDER PLEASE PRINT THESE FOR YOUR RECORDS.