Privacy & Security

Data Protection & Privacy Policy

Last updated  May 2018

At Appliancesource we value your privacy. It is important that you read and understand the privacy policy as it will explain how we collect and use your personal information and why we do this. This policy relates to your use of this website. All personal information is kept on a secure server.

Data Protection
For the purposes of data protection this policy refers to the 1998 Data Protection Act until 25th May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.

Appliancesource is the data controller of the personal information we hold about you.

What is personal information?
Personal information, or personal data, refers to any information about an individual from which that person can be identified. It does not refer to anonymous data. Anonymous data is information where any personal identifiers have been removed.

What information do we collect?

• When you purchase from us at Appliance-source.co.uk we ask for, and collect, personal information such as your name, billing and delivery address, telephone number, email address, items ordered and payment details.
• If you set up an online account with us, we will also store your password.
• Appliancesource may also collect information regarding your visit to Appliance-source.co.uk. This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit and any search terms used. This information may be collected even if you do not register an account with us.

How do we use your personal information?
We use this information to make your shopping experience as easy and enjoyable as possible and to comply with legal requirements.

• To process your order including delivery, payment and returns.
• Online account holders require an email address and password to access their account.
• Any information we collect about customers' browsing and buying habits is used for statistical analysis and to continuously improve the Appliance-source.co.uk website and the products and services offered to our customers.
• To assist in the detection and prevention of fraud.
• Our delivery services have selected access to your details for delivery purposes only.
• we are required to hold data for minimum periods: for example, UK tax law currently specifies a six-year period for retention of some of your personal data

Why do we contact you?

• When you make a purchase online, we will contact you by email or phone to notify you of updates to your order.
• We will also contact you about leaving reviews for products once you have received your order.
• We will contact you by telephone or email if there is a problem with your order or if we need to get in touch regarding a refund.
• For items being delivered by our courier, the courier company may contact you with a delivery update if you provided a valid phone number and email address when you placed the order.
• To deal with any queries or complaints after sales

What are your rights?
Right of access - You have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by email to dpo@appliance-source.co.uk, or in writing to:

In the first instance we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.

We will without delay and within 1 month of your request (subject to extensions in some cases):

• confirm what personal data we hold about you;
• provide a copy of the data in commonly used electronic format if the request is made electronically.
• provide any supporting explanatory materials.

We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.

Data portability – in addition to your access right you can require us to provide a copy of your information that we hold in a commonly used machine-readable format.

Rights of Rectification and Erasure (the right to be forgotten)  -You may ask us to correct or remove information you think is inaccurate or no longer necessary.

Our website uses cookies. For more information on which cookies we use and how we use them, please see our cookie policy.

SSL and encryption
We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your personal information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology.

We take all reasonable steps to keep your data safe and secure and to ensure the data is accessed only by those who have a legitimate interest to do so. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Any questions?
If you have questions about your personal data or our privacy policy, please contact our data protection officer at dpo@Kitchensinksandtaps.co.uk or write to us at:

Security

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.