FAQ

Who Are Appliance Source?

We are part of Kitchen Collection; an established kitchen retailer, selling for over 18 years. We also have a sister company specialising in kitchen sinks and taps: Kitchen Sinks & Taps

 

Do you have a showroom?

No, we do not have a showroom displaying our items. We are an online retailer only, it is our office that is based in Southampton, and the items are dispatched from our central depot once ordered.

 

Where are you based?

We are located on the edge of the New Forest in Hampshire.

 

When are you open?

Orders can be placed online anytime, but we are here to answer the phone to you Monday - Friday 9am-5pm, and 9am-4pm Saturdays.

 

Why are your prices so good?

Because we focus purely on what we do best; supplying the highest quality items via our internet shop to customers throughout the United Kingdom, concentrating on giving you the best quality items we are able, at the lowest possible price.

 

How do I pay for my order?

An order can be placed via our web site using a Debit or Credit Card on our secure ordering system, please note we do not charge customers any extra if they wish to use a credit card.

Payments can also be made by BACS payment should you wish, please contact us for further details.

 

Once I’ve had my item can I leave you feedback?

Yes! Once you have received your order we do welcome customer feedback, we may also from time to time send customers a review request as we strive to constantly improve our products and services.

If you do have any comments you think would help improve our products or service once you have your order, please do email them to us, they are all gratefully received.

 

What happens if something is damaged or missing on my delivery?

In the rare event that something arrives either damaged or missing, we give all customers a period of 48 hours from the point of delivery to report any damaged or missing items they have.

For a damaged item, we simply ask for a photograph of the damaged item, this will then be reviewed and once a replacement has been agreed, a replacement item will be put into delivery to you as quickly as is physically possible.

 

I'm a trade customer, can I buy from you?

Yes! We aim to price our items at the most competitive rates possible, please note there are no further discounts available from the listed web site prices available for orders.

 

Are there discounts if I’m ordering more than one item at a time?

We always work to the tightest possible margins to offer everyone the best price, be it public or trade. Because we already offer the best prices we can on the website, we would be un-able to offer any further discount. We do offer Multibuy discounts on most of our items, you can see more details here.

 

Do you offer a recycling service for my old, un-wanted item?

We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us. Simply return your old item to our registered address and we will dispose of it for you. To remind you that old electrical equipment can be recycled, it is now marked with a crossed‐out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
 
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