Following the latest government health guidelines regarding the Coronavirus we have followed the recommended advice with the majority of our staff now working from home.
Our on-line store remains open and we can be contacted by email or telephone during our standard opening hours. We would politely request that all customers default to contact by email wherever possible.
Any damaged or faulty goods should be reported within 48 hours of delivery.
Re-delivery costs may apply if a pre-arranged delivery date is missed by the customer. This would be advised of by email and will need to be agreed by the customer prior to a second delivery being made.
We strongly advise that you do not book plumbers/tradesmen until your goods have arrived and have been checked, we are not liable for any tradesmen costs, consequential loss or compensation in any way.
If you are a retail customer you have the right to cancel your order within 14 calendar days of receiving the goods, we request that the goods and packaging are in a perfect condition and unopened. Judgement on the condition of goods and packaging will be at the sole discretion of Appliance Source.
Following your cancellation request and providing it is within the 14 calendar day cancellation period, you can arrange return of the goods or we will organise collection of your goods and advise you of a collection date. Any applicable collection charge would be advised of prior to collection.
All cancellation requests must be made in writing. The 14 calendar day cancellation rule only applies to retail sales for private individuals and does not apply to companies or businesses. Any due refund would be made within 14 days.
Please note that if an item is being collected or delivered by our DPD carrier service and the collection or delivery is missed or fails there will be a £9.60 failed charge taken from your refund.